8a88 Privacy Policy — Your Information Is Safe With Us

1 Introduction

8a88 ("we", "our", "platform") provides a reliable and transparent online betting and casino service for players in Bangladesh. We believe that protecting your personal information is one of our highest responsibilities. This privacy policy explains what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.

This policy applies to the website at https://8a88.cam/privacy-policy and all related services. By using our services, you are agreeing to the terms of this privacy policy. Our Terms and Conditions should be read alongside this policy.

2 Personal Identification Information

When you register an account on 8a88 or use our services, we may collect the following information:

• Full name and date of birth
• Email address and contact details
• National ID card or passport number (for identity verification)
• Current address and postal code
• Preferred language and communication channel

3 Financial and Transaction Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, and Upay account numbers
• Transaction history, dates, and amounts
• Records of deposit and withdrawal requests
• Bonus and reward usage history

We never store your full bank card number or CVV. All financial transactions are protected by SSL encryption.

4 Technical and Usage Information

To improve your service experience, we automatically collect certain technical information:

• IP address and device information
• Browser type and operating system
• Service usage time and duration
• Preferred games and betting history
• Information obtained from cookies and similar tracking technologies
• Records of login and logout times

5 Primary Purposes of Use

Collected information is used for the following purposes:

• Account Management: To register your account, complete verification, and ensure secure login.
• Transaction Processing: To complete deposit and withdrawal requests and maintain transaction history.
• Identity Verification: To complete the KYC (Know Your Customer) process for fraud prevention and meeting legal obligations.
• Customer Support: To resolve your complaints, questions, and requests.
• Bonuses and Rewards: To provide bonuses and loyalty rewards based on your eligibility.
• Responsible Gaming: To monitor patterns of excessive gambling and apply limits where necessary.

6 Secondary Purposes of Use

Subject to your prior consent, we may also use information for the following:

• Sending emails about new games, offers, and promotions
• Conducting analysis to improve service quality and user experience
• Resolving technical issues and developing the platform
• Analysing preferences to personalise the gaming experience

7 Sharing Information with Third Parties

8a88 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Game Software Providers: Software providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may receive limited technical information for the purpose of operating games.
• Identity Verification Agencies: With approved third-party verification agencies to fulfil KYC obligations.
• Legal Authorities: To relevant authorities on the basis of a court order or legal requirement.

All our third-party partners operate under strict confidentiality agreements and may only use information for specified purposes.

8 International Data Transfers

In some cases your information may be processed outside Bangladesh. In such cases we ensure that international data protection standards are followed and that your information remains properly protected.

9 Technical Security Measures

To keep your information secure, 8a88 takes the following technical measures:

• SSL/TLS Encryption: All data transmission is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall Protection: Advanced firewall systems are used to prevent unauthorised access.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available for added account security.
• Restricted Access: Only authorised staff may access information for specific tasks.

10 Data Retention Period

We retain your personal information only for as long as it is necessary or required to meet legal obligations.

• Account Information: For the duration the account is active and for the minimum required period after it is closed.
• Transaction Records: For the period specified under financial regulatory guidelines.
• Technical Logs: For a limited period as required for system security and analysis.

After the specified period, information is securely deleted or anonymised.

11 Use of Cookies

8a88 uses cookies and similar technologies on the website. Cookies are small text files stored in your browser that help improve your browsing experience.

We use the following types of cookies:

• Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Monitor user behaviour to improve service quality.

You may reject or delete cookies at any time by changing your browser settings, though this may limit some services.

12 Your Rights Regarding Your Information

As a user of 8a88, you have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: You may request deletion of your information beyond what is required by legal obligations.
• Right to Object: You may object to the use of your information for specific purposes.
• Data Portability: You may request certain information in a structured format.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, contact us. We will respond to your request within 30 business days.

13 Protection of Minors' Information

8a88 strictly prohibits use of its services by anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that information has been collected from a minor, we will immediately delete that information and close the relevant account.

14 Privacy Policy Changes

8a88 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Publish a notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

If you continue to use our services after an update, you will be considered to have accepted the revised policy. We therefore recommend reviewing this policy regularly.

15 Related Policies

Alongside this privacy policy, we recommend reading the following policies:

• Terms and Conditions — Overall terms for using our services
• Responsible Gaming — Guidelines for playing safely and responsibly
• FAQ — Answers to common questions